Privacy Statement

Welcome and thank you for visiting our site,
FreshPolos.com, The Official Polo Shirt Store where we respect your privacy and protect your personal information. This Privacy Policy explains how we collect and use your personal information. It also explains the steps we have taken to secure your personal information.

Information Collection
FreshPolos.com, Inc. is the sole owner of the information collected on FreshPolos.com. FreshPolos.com collects information from our users at several different points on our Web site to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

  • Help make the site easier for you to use by not having to enter information more than once.
  • Help you quickly find information, products, and services.
  • Help us create content on the Site that is most relevant to you.
  • Alert you to new information, products, and services that we offer.

Order
We request information from the customer on our order form. A customer must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. We will also notify the customer via e-mail when their order ships. If we have trouble processing an order, the information is used to contact the customer.

Information Use
If a customer places an order through
FreshPolos.com, we will use the information provided to fulfill the customer’s order. We will send you an order confirmation and shipping confirmation email. If requested by e-mail we will send you an e-mail communication from time to time to let you know about specials and new products.

Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. [Usage of a cookie is in no way linked to any personally identifiable information while on our site.] We use [both] session ID cookies [and] persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. We use Cookies to track and maintain user session, needed for shopping cart to function properly.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

  • Communications from the Site
  • Special Offers and Updates
  • We send all new members a welcoming email to verify password and username
  • Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

Sharing
We do not sell, trade, rent, or otherwise share your personal information with third parties.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Links
This Web site may contain links to other sites. Please be aware that we, FreshPolos.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys [& Contests]
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used shared with the contest survey sponsors to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.

Security
When you submit personal information on our Web site, we will protect your information both online and offline. When you submit sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - (Secure Socket Layer). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store the personal information you provide on computer systems with limited access that are located in secured facilities. FreshPolos.com employees are trained and kept up-to-date on our security procedures. If you have any questions about the security at our website, you can send an email to cs@freshpolos.com.

Correcting/Updating/Deleting/Deactivating Personal Information
If a Customer’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the member information page or by emailing our Customer Support at customerservice@FreshPolos.com or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: 877.778.4758
Fax: 253.507.4447
Email:
cs@freshpolos.com
Postal Address:     
3714 Palisades Pl W 
University Place, WA 98466


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