Customer Care is commited to superior customer service, quality selection and your complete satisfaction! 

Returns and Exchanges


We want you to be 100% satisfied with your purchase. Returns are accepted within 30 days of shipment for polo shirts that have not been worn, altered, or washed, and with all original tags attached.

*To Make a return, send your request via e-mail to Please include the following information with your return request:

  • Name
  • Phone number
  • Order number
  • Style name and size being returned
  • Reason for return

Please be sure to include all of the information above with your return request. Your return may not be processed if we do not have all of your information. Credit to your account may take up to 4-6 weeks to reflect on your credit card statement.

Please send all returns or exchanges to:

Fresh Polos
Returns Department
1109 W. Harmony Road
Fort Collins, CO 80526


Exchanges can be made within 30 days from the date of shipment. To make an exchange please process your return first, then purchase the new item(s) as a separate transaction.

PLEASE NOTE: We are not responsible for the shipping and handling charges of items being returned or exchanged. We strongly advise returning all packages with insurance and a tracking number.

Order Status

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Shipping Costs and Policies

Priority Mail Shipping (or Ground Shipping) is always free at! We offer other shipping options too. Policies

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Frequently Asked Questions (FAQ)

Have other questions? View our FAQ area to find the answer.

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